Ruairi's Kitchen
Terms & Conditions
Our terms and conditions can be found below
Our terms and conditions can be found below
A 50% non- refundable booking fee for Occasion cakes and 33% booking fee for Wedding cakeys is required to hold the date for your cake(s). without this deposit, we will not hold your date. Priority will be given to the paying customer.
All final payments are due 1 month prior to your event date for weddings and one week prior for occasion cakes, no exceptions. If payment is not received by the due date, the cake may be cancelled or a late payment fee of €10 per day overdue may be applied.
The initial booking fee is non- refundable and non- transferable under any circumstances due to time already spent on consultation and any loss of business due to your booking preventing further bookings on this date. In the event of cancellation, the following charges will apply: From booking until 12 weeks prior to event date – Deposit retained. Between 12 weeks and 4 weeks prior to event date – Deposit retained and half of outstanding payment to be paid. From 4 weeks before the event date – Full payment is required. We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, we will in this instance refund any money taken in full.
Any cake(s) placed outside during an event has the possibility of melting or deforming due to weather. Once again, we are not liable for the cake(s) once delivered or picked up.
It is the responsibility of the customer to ensure the venue supply a suitable table and location for the cake(s) to be displayed. Once again, we are not liable for the cake(s) once delivered or picked up.
An initial cake consultation to discuss size, design, flavors, special requirements, etc is required for all wedding cake orders. This consultation can be done in person, over the phone or by whatsapp/social medias.
The cost of delivery and set up at your venue is priced separately unless included in quotation. If the venue is changed and of a further distance, additional charges may apply. We can not be held liable for any damage that is endured to the cake at the venue once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the cake before we leave. PICK UP: We only allow pickup of single tier wedding cakes at this time. Anything else will have to be set up at the venue. Cakes can be very fragile so you must drive carefully and slowly with air conditioning on if available. Cake is to be placed on a flat surface.
It is your responsibility to read & check the quote thoroughly, any amendments should be made in writing.if requested, we will endeavour to adjust the design where possible, but sometimes this is not possible due to the nature of the requested or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. The date of your final payment is the final date for any minor changes of style or flavors of the cake. Changes to size Must be notified to us at the one year out stage. Any changes requested after these dates cannot be guaranteed and may be subject to additional charges. Please warn up on payment of your deposit if you are uncertain on the design. We reserve the right to change the design at any point if circumstances are beyond our control, and may compromise the quality of the finished cake(s) eg. Melting during hot weather. Each cake is made individually by hand, so although every effort is made to ensure consistency, slight variations may occur. Where you have supplied a photograph of a certain design we will try our upmost to make your cake similar to this image but please bear in mind we cannot do it exactly due to copyright infringement and please also bear in mind other factors such as photo manipulation and lighting etc. We pride ourselves on our individual style and by ordering with us you accept our style and are happy with it.
Sample boxes are not included unless expressly specified. These can be purchased if you have booked with us at a reduced rate of €30 (usually €60) and collected on one of our specified and organised sample box dates which are announced on social media. Should you require a sample box please let us know.
Unless expressly specified in the quotation cake toppers are not included. These can be purchased by us for an extra charge of €25 from our supplier. Includes acrylic and wood toppers only. Handmade toppers are extra and costs vary so again if you require a topper please let us know.
Photographs of the finished item are not guaranteed we may send on photos on the day of collection depending on our level of work load. We reserve the right to use all photographs of the cake for advertising and promotional purposes on our website, portfolio, social media, brochure, etc. You agree to us taking and using such images as described and release any and all claims regarding use. This agreement serves as a release authorisation for such materials.
All cakes are supplied with food allergen labels or allergen sheets. While we endeavour to make all cakes allergen friendly where requested due to the fact we operate from a very small kitchen we cannot guarantee this 100%. By ordering with us you accept this fact.
Most cakes contain a small amount of inedible items, it is the clients responsibility that these are removed by your caterer/ guests before consumption. They can be in the form of support dowels in tiered cakes, ribbon, wires in sugar flowers, crystals, flower picks and flower tape (where fresh flowers are used), some flowers (eg. Ivy) are poisonous and not suitable of food products, you should notify your florist of your intention to use the flowers on food so to ensure that non poisonous flowers are used.
There are two portion sizes we use as standard when referring to wedding cake servings, the first is a dessert portion of 2” x 1” x 3.5” slices, which is an ample and generous size. If you are planning on serving the cake after a three course sit down meal, you may be happy for your guests to have smaller finger slices with their coffees, in which case a finger coffee slice of 1”x 1”x 3.5” may be the right size for your guests. You will of course, get more portions from your cake if you choose this size. Be sure to let the venue, or who ever is cutting your cake what size you have chosen for your guests. Please note. Fruit cake/biscuit cake portions are normally always cut into the smaller finger slices. It is your responsibility to order the right number of servings appropriate for your wedding. We are not responsible for a shortage of cake due to incorrect guest counts or failure to cut industry standard sized slices.
Your cake is baked to ensure it is fresh for the date of your event. Our cakes are made entirely out of natural ingredients, so we would like to remind you that because of this they will not have an extended shelf life of most supermarket cakes, which contain additives and preservatives. The best before date will be clearly labelled on the packaging and we would kindly ask you to adhere to this date.
If your cake requires equipment such as columns, cake plates or a special stand, a security deposit of €50 must be left with us at the time of final payment. Basic stands i.e wooden cake boards, fondant covered boards etc are included in your final quote anything additional will incur an extra fee. An extra €10 a week is charged after the first two weeks after the date of the wedding of non return.
All information provided by the client shall be treated with the requisite confidentiality and will only be available to us, our staff and any other relevant party you agree to e.g. photographer or florist. Your personal details will not be made available to any other party without your express agreement.
If you have concerns over your cake, please notify us upon delivery/ inspection so that we have the opportunity to rectify it in time for your event. We highly recommend a member of family/ event manager as the designated point for the day, to help ensure everything runs smoothly. All other concerns should be made in writing, and evidence of the fault should be included. A refund is only given if uneaten cakes are returned, and are unsuitable for consumption.
No refunds are given due to change of mind. We ask for patience with factors that may be beyond our control (eg. Traffic) as we can not be held liable for any such delays.
